Learning Objectives

  1. Understand what causes anger in the workplace;
  2. Describe and practice some techniques to defuse and manage personal anger in the workplace;
  3. Identify bullying behaviour and tactics in the workplace;
  4. Understand the adverse effects anger, harassment and bullying have on wellbeing of workers in the workplace; and
  5. Describe and practice strategies to manage anger, harassment and bullying in the workplace.